Frequently asked questions

A shared, fixed-departure day trip. We publish the date and the vehicle; you buy one or more seats on it and travel with the other people who booked the same date.

Yes. One seat is a completely normal booking — a large share of our travellers come on their own.

Typically eight to fifteen people: solo travellers, couples and small groups, Indian and international, mostly between their twenties and fifties. Everyone paid for the same day out.

No. Every published date runs. If we ever have to cancel for reasons outside our control — weather closures, government restrictions — you are offered a free date change or a full refund.

Pick your date on the trip page, choose how many people and of which type, and continue to checkout. Payment is processed on our partner storefront, letsgoforacamp.com.

Several sites in Kerala charge different entry fees for Indian nationals and foreign nationals. We pass those through at cost rather than averaging them into one price.

Yes. Seats are held against the date you paid for, and your joining details are sent on WhatsApp.

No. Seats are only held once payment is complete, because departures regularly sell out.

You choose a pickup point during checkout. Exact timings are confirmed on WhatsApp the evening before departure.

The vehicle cannot wait — the day is timed around entry slots and daylight. If you are running late, call the trip lead immediately and we will do what we can.

Most of our day trips are Easy or Moderate and involve short walks rather than trekking. The difficulty is stated on every trip page; message us if you are unsure about a specific person.

Kerala hill weather changes fast and trips run in light rain. If a site is closed by the authorities we adjust the route on the day and tell you before departure.

Date changes are handled case by case and are subject to seats being available on the new date. Message us as early as you can — see the cancellation policy for the current notice periods.

Refund eligibility depends on how far ahead you cancel. The exact slabs are set out on the cancellation policy page and on each trip page.