Legal
Cancellation & refund policy
If you cancel
Refunds are calculated from the time we receive your cancellation in writing (WhatsApp or email), against the scheduled departure time.
| Notice given | Refund |
|---|---|
| More than [X] days before departure | [X]% refund |
| [X] to [Y] days before departure | [Y]% refund |
| Less than [Y] days before departure | No refund |
| No-show on the day | No refund |
Percentages and windows shown as [X]/[Y] are pending confirmation. The policy printed on your trip page and booking confirmation is the one that applies to your booking.
Date changes
Where seats are available on the new date, we will move your booking rather than refund it. Date changes requested with [NOTICE PERIOD TO BE CONFIRMED] or more notice are free; later than that, the cancellation slabs above apply. Message us as early as you can.
If we cancel or change the trip
We do not cancel a published departure for low occupancy. If we cancel for any other reason — a vehicle failure, a road closure, an official restriction, or unsafe weather — you may choose either a free move to another date or a full refund, including where the cancellation happens on the day.
If a specific site on the itinerary is closed by the authorities we run the trip with a substitute of comparable value. That is a change, not a cancellation, and does not by itself trigger a refund.
How refunds are paid
Refunds go back to the original payment method through the storefront that took the payment, letsgoforacamp.com. Allow [PROCESSING TIME TO BE CONFIRMED] for your bank to post it. Payment-gateway charges [are / are not: TO BE CONFIRMED] deducted.
Weather
Kerala hill weather is unpredictable and trips run in light rain. Rain on its own is not grounds for a refund; an official closure or a genuine safety call by the trip lead is.
How to cancel
Message us on WhatsApp at +918050725190 or email hello@joinertrips.com with your booking reference and the departure date. We will confirm in writing — treat your cancellation as effective only once you have that confirmation.
These terms sit alongside our terms of service.
Need to change a booking?
Message us with your booking reference and we will sort it out.